Ollie is a conversational AI that keeps passengers informed during their trips, ensures their safety at all times, and provides accessibility assistance to those in need through intuitive and dynamic conversations.
The overall mobile interface includes interactive and conversational components for the passengers to get assistance from Ollie by collaborating with Ollie through conversation, which can be verbal and non-verbal.
Help users to keep track of
activities in their daily routine
based on personal preferences
Providing passengers live information
for better traveling experience in Pittsburgh
Providing list of alternative
options to reach to destinations
Live updates for safe and pleasant
bus ride experience
During the design process, our team also noticed the opportunity to re-utilize the interactive screen that was previously installed as part of the bus stop. Our team decided to implement experience outside of mobile interface, where the users could interact with the voice assistant through interactive screen.
Options for users to select language of
their preference to receive PRT related information
Provides users multiple of choices in how
they prefer to reach to their destination
Inform users real time updates related
to bus schedule and operation
Based on these personas, our team developed a journey map for each of these personas to see how their pain points could be resolved through implementation of voice assistance, Ollie. After building up idle journey for each user group, our team made an overall storyboard for what the experience would be like in action.